FAA1.A Background and Introduction : 09 Interpreter or Translator Needed - Overview : B Communication with Hearing-Impaired Customers
B Communication with Hearing-Impaired Customers
(01/01/21 - 12/31/21)
A worker must acknowledge a hearing-impaired customer with a gesture such as a nod, wave, etc. to show the customer that they have the worker’s attention. The following items are tips on how to communicate with a customer who is hearing impaired:
Do not speak loudly or yell
Use visual aids when possible, such as pointing to printed information on a document
When communicating by writing notes, keep in mind that some individuals who use sign language may lack good English reading and writing skills
When someone with a hearing impairment cannot understand you, write a note asking what communication aid or service is needed
Use gestures to help with communicating
Contact the relevant interpreting service provider from the list of statewide Sign Language Interpreters.