B Communication with Hearing-Impaired Customers
A worker will acknowledge a hearing- impaired customer with a gesture such as a nod, wave, etc. to show the customer that they have the worker’s attention. The following items are tips on how to communicate with a customer who is hearing impaired:
●Do not speak loudly or yell
●Use visual aids when possible, such as pointing to printed information on a document
●When communicating by writing notes, keep in mind that some individuals who use sign language may lack good English reading and writing skills
●When someone with a hearing impairment cannot understand you, write a note asking what communication aid or service is needed
●Use gestures to help with communicating
Contact the relevant interpreting service provider from the list of statewide
Sign Language Interpreters.