B Translation Services for Notices
 
(01/01/21 - 12/31/21)
AZTECS is limited to provide notices to participants in either English or Spanish.
 
When the case indicates any language other than English or Spanish in the LIST LANGUAGE THAT PI READS field on INDA, the English notice is sent to the participant and the Language Notification Flyer (FAA‑1208A) is included. The FAA‑1208A states in multiple languages that the participant may call the Customer Support Center at (855) 432‑7587 to have the notice translated into their own language.
 
NOTE The Customer Support Center completes an oral translation using the Language Line. Written translations are not available.
 
AZTECS displays the notice in Spanish when the LIST LANGUAGE THAT PI READS field on INDA indicates SPAN. AZTECS displays the notice in English when any other Language Code is keyed.
 
When a Spanish notice must be sent, all information must be keyed in Spanish. AZTECS does not translate manually entered information. Include in the casefile(g) what was requested in the Spanish notice.
 
When a Spanish notice must be sent by a staff member who is not able to write in Spanish, complete one of the following:
 
Call Center or Processing Center staff must contact an immediate supervisor or another available member of management for assistance.
 
NOTE The supervisor or member of management connects the staff member to an available Spanish speaking supervisor within their region or in another Call Center or Processing Center region.
 
FAA office staff members complete the following:
Locate an available staff member in the office who is able to key the notice in Spanish.
When a staff member cannot be located within the office, locate an available staff member in the region or a peer region who is able to key the notice in Spanish.
When an available staff member cannot be located, contact an immediate supervisor or another available member of management for assistance.
 
NOTE Translations must be completed by staff members receiving a Bi-lingual stipend, when available.