.01 Handling Accommodation Requests – Visual Impairments
 
(01/01/19 - 12/31/19)
When a participant requests a visual impairment accommodation, the FAA Special Assistance Worker (SAW) unit provides communications to the participant in an alternative format.
 
When an HEAplus application indicates that a participant has requested a visual impairment accommodation, HEAplus automatically notifies the SAW unit.
 
When a participant requests a visual impairment accommodation during a telephone interview, complete the following:
 
Discuss accommodation needs with the participant
Key the preferred alternative format in the appropriate HEAplus page
 
NOTE When the participant requests the “other” visual impairment accommodation, provide the participant with the SAW telephone number. When the interview is complete, transfer the telephone call to the SAW unit. (See SAW unit contact information)
 
When the participant is the PI, key the AN Person Alert Type Code in the AZTECS PRAP screen
Document the case file (g) that the interview has been completed and that an accommodation was requested
 
When a participant requests a visual impairment accommodation during a face to face interview, complete the following:
 
Discuss accommodation needs with the participant
Key the preferred alternative format in the appropriate HEAplus page
 
NOTE When the participant requests the “other” visual impairment accommodation, provide the participant with the SAW telephone number
 
When the participant is the PI, key the AN Alert Type Code in the AZTECS PRAP screen
Document the case file that the interview has been completed and that an accommodation was requested
 
When an application is received by mail or fax and indicates a request for a visual impairment accommodation, complete the following:
 
When keying information in HEAplus, document the request for accommodation and key the “other” visual impairment accommodation on the appropriate page
When the participant is the PI, key the AN Person Alert Type Code in the AZTECS PRAP screen
Send the case information and accommodation request details to the SAW unit via email
Document the case file that an accommodation was requested and the SAW unit was notified via email
 
See Special Assistance Worker (SAW) Unit for contact information.