.04 Handling Employee Cases – Receipt of an EBT Card
(01/01/18 - 01/31/18)
An employee may order an EBT card via phone or request an over-the-counter card.
When requesting an over-the-counter card during normal business hours, the employee must go to the LOM or their direct Supervisor during an approved break or lunch. The LOM /supervisor must follow ALL established EBT policy, including documenting the case file with the type of identification that was used.
The LOM/supervisor must send an email to notify the FAA Employee Benefit Unit of the over-the-counter issuance.
An employee may not go directly to another staff member within their own office to request an over-the counter EBT card.
An employee may go to another FAA office on non-work time and follow the normal process.