FAA1.A Background and Introduction : 03 Agency Principles - Overview : F Agency Principles - Verbal Discrimination Claims
F Agency Principles - Verbal Discrimination Claims
When a person makes a complaint verbally and cannot or does not want to put the complaint in writing, complete the following:
 
Document the complaint using the Client Discrimination Complaint (J‑020) form. Documentation must include all information regarding the right to file a complaint.
Document the discrimination complaint on the Discrimination Complaint Log (FAA‑1280A).
Fax or Interoffice Mail the J‑020 to the DES Director's Office of Equal Opportunity (DOEO). (See Discrimination Complaint Offices)