FAA1.A Background and Introduction : 03 Agency Principles - Overview : A Agency Principles - Operating Principles
A Agency Principles - Operating Principles
FAA administers its programs under the following principles:
 
Providing benefits quickly and correctly, following state and federal laws
Explaining services available to participants or others served
Making FAA services available without barriers
Treating participants, other agencies, the public, and all FAA staff with respect
Ensuring participants know their rights and responsibilities
Enhancing staff performance and productivity through involvement in the decision making process