C CNAP Manual - Request for Policy Clarification
 
(01/01/17 –12/31/17)
Policy Clarification (PC) requests are case specific policy questions. The PC must be elevated to the Policy Support Team (PST) by staff authorized to elevate a PC request.
 
Elevate policy or procedure questions in the following order:
 
The Unit Supervisor
FAA Office Manager (LOM)
Region Office Management
 
When the question cannot be resolved at any of these levels, elevate the question to the PST. Use the Policy Clarification (FAA-1512A) Form found in the DES Digital Library and send the request as an attachment via e-mail to FAAPolicyMgmt@azdes.gov (FAA POLMGT in the internal DES global directory). The following staff are authorized to elevate PC requests to the PST:
 
Region Program Manager
Management Analyst
FAA Systems Helpdesk Analyst
QST Management
OPE Quality Specialist
 
WARNING
Questions that are not case specific are field inquiries and do not go through the Policy Clarification process. Send field inquiries via e-mail to the Policy Support Team at FAAPolicyMgmt@azdes.gov (FAA POLMGT in the DES global directory).
 
Upon receipt of the FAA-1512A, the PST will send an e-mail to the requestor acknowledging receipt of the form. The e-mail will contain the assignment number and the name of the assigned Policy Specialist.
 
The PST will provide to the requestor one of the following:
 
A clarification response within ten calendar days from the date the requestor received an acknowledgement email from the PST.
A response that there is a delay in the clarification due to either of the following:
Request for additional information
Assistance required from the Office of the Attorney General, Food and Nutrition Service, or the AHCCCS Administration
 
NOTE The PST response to the Policy Clarification request will be returned to the requestor and other authorized staff.
 
Elevate questions regarding system performance first to the Unit Supervisor. When the issue cannot be resolved at the FAA office level, contact one of the following:
 
FAA Systems Help Desk when the issue is with an AZTECS function.
FAA Policy Manual Navigational Help Desk when the issue is navigating or locating policy in the CNAP Manual.