Revision 16 (04-01-11 through 06-30-11) : FAA1 System Information and Application Screening
FAA1 System Information and Application Screening
 
FAA1.A06C - Confidentiality - Information Security - Release of Confidential Information
Added One-e-App Health-e-Arizona Subscriber Organization Application Assistors and their Supervisors to list of who confidential information can be released without the PI’s permission.
 
FAA1.A07A - Suspicious or Potentially Fraudulent Activity - Employee Reporting
Added additional contacts to report employee fraud.
 
FAA1.A08A – Interpretation or Translation Requirements - Services
Changes made to reference and revised for clarity which includes moving information to other references. Added a warning box about the “I Need an Interpreter”. Added the Language Notification Flyer to the list of documents that may be presented to the local office to inform staff of the need for interpretation services. Added links to “Prior to scheduling an interview”, “While the participant is present at the local office or on the telephone”, “Written verification must be translated”, and “Notices must be translated before sending”. (Policy Broadcast 11-09, effective 02/10/11)
 
FAA1.A08A.01 – Scheduling Interpretation Services Prior to the Appointment
 
Added subject for the procedures for scheduling interpretation services prior to an appointment. (Policy Broadcast 11‑09, effective 02/10/11)
 
FAA1.A08A.02 – Interpretation Services While the Participant is present at the local office or on the telephone
 
Added subject for the procedures for scheduling interpretation services while the participant is present at the local office or on the telephone. (Policy Broadcast 11-09, effective 02/10/11)
 
FAA1.A08A.03 – Translation Services for Written Verification
 
Added subject for the procedures for requesting translation of written verification provided to the agency. (Policy Broadcast 11‑09, effective 02/10/11)
 
FAA1.A08A.04 – Translation Services for the Participant’s Notices
 
Added subject for the procedures for requesting interpretation services for the participant’s notices. (Policy Broadcast 11‑09, effective 02/10/11)
 
FAA1.A08A.05 – Translation Services When Sending Notices
 
Added subject for the procedures for requesting translation of the participant’s notices and verification. (Policy Broadcast 11‑09, effective 02/10/11)
 
FAA1.K08 – Receipt of Additional Application - Overview
Added policy regarding additional Nutrition Assistance (NA) applications turned in during the application month after NA approval. (Policy Broadcast 11‑07, effective 02/07/11)
 
FAA1.M02 - New Applications - Overview
Removed MA EXCEPTION referencing Health-e-Arizona applications, and applications turned in for hospitalized applicants. Added “Hospitalized applicants” to the list of situations for which specific scheduling time frames apply, and linked to policy and procedures. Added that the “I DO NOT WANT AHCCCS HEALTH INSURANCE” box only applies to paper FAA applications.
 
FAA1.N07 - Client Inquiry PMMIS (CLIP) - Overview
Removed refer SSI MAO to AHCCCS and forward to R&A.
 
FAA1.N07C.03 - Client Inquiry PMMIS (CLIP) - Inquiry Results - Continue to Process
Added FES SSI MAO to the list of “CONTINUE TO PROCESS”.
 
FAA1.N07C.04 - Client Inquiry PMMIS (CLIP) - Inquiry Results - Refer to SSI MAO
Removed give to supervisor to forward to R&A for referral to SSI MAO.
 
FAA1.N09 - Register Renewals (RERE) - Overview
Revised for clarity. Revised link to “One-e-App” to include “Health-e-Arizona” for clarification.
 
FAA1.N09A - Register Renewals (RERE) - Register Renewals Sub-Screen (RERS)
Revised link to “One-e-App” to include “Health-e-Arizona” for clarification.
 
FAA1.N10 - Application Maintenance (APMA) - Overview
Revised link to “One-e-App” to include “Health-e-Arizona” for clarification.
 
FAA1.N10D - Application Maintenance (APMA) - Application Maintenance Sub-Screen (APMS)
Revised link to “One-e-App” to include “Health-e-Arizona” for clarification. Added that the “I DO NOT WANT AHCCCS HEALTH INSURANCE” box only applies to paper FAA applications. Added to key the MA REFUSED field when manually registering Health-e-Arizona applications that were not submitted for MA. Reformatted for clarity.