FAA1 System Information and Application Screening

Revision 19 (01-01-12 through 03-31-12) : FAA1 System Information and Application Screening

FAA1.A05B - Agency Principles - Right to File an Application

Added links for easier navigation and also added verbiage regarding FAA regular business hours. (Policy Broadcast 11‑45, effective 10/26/11)

FAA1.A06 - Confidentiality - Overview

Archived Policy

Added WARNING about consequences of misuse of information and reformatted for clarity. (Policy Broadcast 11‑41, effective 10/07/11)

FAA1.A06A - Types of Confidential Information

Archived Policy

Clarified that the listed items are not the only items that can be considered confidential. (Policy Broadcast 11‑41, effective 10/07/11)

FAA1.A06C - Release of Confidential Information

Archived Policy

Separated information into multiple references for clarity. (Policy Broadcast 11‑41, effective 10/07/11)

FAA1.A06C.01 - Release of Confidential Information – No Permission Needed

Added new subject with information from FAA1.A06C. (Policy Broadcast 11‑41, effective 10/07/11)

FAA1.A06C.02 - Release of Confidential Information to Law Enforcement

Added new subject with information from FAA1.A06C. (Policy Broadcast 11‑41, effective 10/07/11)

FAA1.A06C.04 - Release of Confidential Information - Participant Review of Case Information

Archived Policy

Clarified that notices may be provided without an appointment. (Reference changed from FAA1.A06D) (Policy Broadcast 11‑41, effective 10/07/11)

FAA1.A07 – Conflict of Interest

Added new subject for conflict of interest reporting. (Policy Broadcast 11‑40, effective 10/07/11)

FAA1.A07A – Conflict of Interest - Employee/Contractor Reporting Responsibility

Added new subject for conflict of interest reporting. (Policy Broadcast 11‑40, effective 10/07/11)

FAA1.A07B – Conflict of Interest - Local Office Reporting Responsibility

Added new subject for conflict of interest reporting. (Policy Broadcast 11‑40, effective 10/07/11)

FAA1.A08A – Handling Special Cases - Employees

Archived Policy

Added information regarding conflict of interest reporting. Also, added a reminder that inquiries in AZTECS and OnBase to a case that is a conflict of interest can be considered suspicious or fraudulent activity. Reformatted for clarity. (Reference changed from FAA1.A06F.01) (Policy Broadcast 11‑40, effective 10/07/11)

FAA1.A08B – Handling Special Cases - Relatives

Archived Policy

FAA1.A08C – Handling Special Cases - Co-workers and Co-worker’s Relatives

Added new subject for special case handling of co-workers and their relatives. (Policy Broadcast 11‑40, effective 10/07/11)

FAA1.A08D – Handling Special Cases - Other Nonrelative Conflict of Interest Cases

Archived Policy

Added information regarding conflict of interest reporting and changed title to include other cases. Also, added a reminder that inquiries in AZTECS and OnBase to a case that is a conflict of interest can be considered suspicious or fraudulent activity. (Reference changed from FAA1.A06F.03) (Policy Broadcast 11‑40, effective 10/07/11)

FAA1.A08F – Handling Special Cases - Impartiality

Archived Policy

Added information regarding conflict of interest. (Reference changed from FAA1.A06F.05) (Policy Broadcast 11‑40, effective 10/07/11)

FAA1.A09 – Inappropriate, Suspicious, or Potentially Fraudulent Activity - Overview

Archived Policy

Added additional examples of activities that could be considered inappropriate, suspicious, or potentially fraudulent. Added WARNING regarding consequences of wrong actions. Reformatted for clarity. (Policy Broadcast 11‑40, effective 10/07/11)

FAA1.A10A.05 – Translation Services When Sending Notices

Archived Policy

Replaced FAA Customer Service Support with the Policy Support Team. (Reference changed from FAA1. A08A.05) (Policy Broadcast 11‑34, effective 09/06/11)

FAA1.B04D - NA Expedite Applications With Postponed Verification

Archived Policy

Revised policy to clarify what actions need to be taken when NA Expedite benefits were issued as an aggregated allotment. Added WARNING to state NOT to authorize NA benefits for the third month until the verification is provided. (Reference changed from FAA1.O04D) (Policy Broadcast 11‑35, effective 09/29/11)

FAA1.B05B.03 – Compliance with NA Renewal Requirements in the Month After the NA Approval Period Ends

Archived Policy

Added the word renewal in the lead in and changed “contacts the local office” to “takes the required action”. (Reference changed from FAA1.O05B.03) (Policy Broadcast 11‑33 effective 09/01/11)

FAA1.K02D - Official Applications - Identifiable Applications

Archived Policy

Added information regarding business hours and effective dates. (Policy Broadcast 11‑45, effective 10/26/11)

FAA1.K03 - Where to Apply - Overview

Archived Policy

Added a glossary link for FAA regular business hours. Changed the wording in the last NOTE from date of application to effective date. (Policy Broadcast 11‑45, effective 10/26/11)

FAA1.K05 – Representatives - Overview

Archived Policy

Added a WARNING that additional authorization is needed for NA representatives when the NA representative is an FAA employee or retailer responsible for accepting NA.

FAA1.K05B – Representatives – NA Representative

Archived Policy

Moved information that authorization is needed for NA representatives when the NA representative is an FAA employee or retailer responsible for accepting NA to a WARNING.

FAA1.K07 - Effective Date - Overview

Archived Policy

Added new policy regarding what to do when a CA or NA application is turned in outside of FAA business hours. (Policy Broadcast 11‑45, effective 10/26/11)

FAA1.N08B - Register Application (REAP) - Application Received Date

Archived Policy

Added a link for Effective Date and the first three bullets in the exception box. (Policy Broadcast 11‑45, effective 10/26/11)