FAA6 Case Maintenance and Administrative Lists

Revision 49 (01-01-21 through 12-31-21) : FAA6 Case Maintenance and Administrative Lists

EBT account adjustments due to system errors has been added as an appealable action. (Effective for all Appeal requests received on or after 01/19/2021)

FAA6.F03A – Appeal – Request Requirements

Prior Policy

Added an EBT account adjustment to the list of eligibility decisions. (Effective for all Appeal requests received on or after 01/19/2021)

FAA6.F03D.03 – Preparing the Hearing Packet

Prior Policy

Added third-party process or financial institution evidence to the list of documents to be included in a hearing packet, when applicable. (Effective for all Appeal requests received on or after 01/19/2021)

FAA6.F03D.05 – Hearing Decision Implementation - Affirmed Decision

Prior Policy

Added policy to address EBT account adjustment appeal decisions that are affirmed. (Effective for all Appeal requests received on or after 01/19/2021)

FAA6.F03D.06 – Hearing Decision Implementation - Reversed Decision

Prior Policy

Added that when the hearing decision applies to an EBT account adjustment, staff send a copy of the hearing decision via email to FAA EBT Support within two workdays. (Effective for all Appeal requests received on or after 01/19/2021)

FAA6.F03H.01 – Appellate Services Administration (ASA), Office of Appeals Responsibilities - Hearing Scheduling

Prior Policy

Added ASA process changes and that hearing defaults to attend by phone when not specified. (Effective 01/11/2021)

FAA6.F04C.02 – Region QC-100 Responsibilities - QC-100 Disagreement

Prior Policy

Added a 10-day time frame for QC-100’s to be discussed with OPE/QC. (Effective 01/19/2021)

FAA6.H01B.01 – Posters in the Lobby

Prior Policy

Removed the information about LEP Binder and added the translation poster to the list. (Effective 01/11/2021)

FAA6.R05 – Policy Dissemination Process

Prior Policy

Changed dissemination from a monthly process to a weekly process. Added FAA‑1215A instructions and policy dissemination monitoring procedures. (Effective for the contents of the What’s Changed page published on or after 01/04/2021)

FAA6.R05A – Policy Dissemination Review/Training Confirmation (FAA-1215A)

Prior Policy

Removed entire subject because it was incorporated into FAA6.R05. (Effective for the contents of the What’s Changed page published on or after 01/04/2021)