FAA6 Case Maintenance and Administrative Lists

Revision 49 (01-01-21 through 12-31-21) : FAA6 Case Maintenance and Administrative Lists

Removed warning box. (Effective 07/26/2021)

Clarified to check new applications to determine whether it should be considered a change rather than an application. Also, removed mailing appointment notice. (Effective for all applications received on or after 02/01/2021)

FAA6.A03 – Changes in Primary Informant

Prior Policy

Added a reference to “expunged benefits” when case is denied or closed due to death of entire budgetary unit. (Effective for all eligibility determination completed on or after 05/17/2021)

FAA6.A08A – Adequate Notice

Prior Policy

Archived 01/25/2021

Prior Policy

Archived 04/26/202

Added language to make it clearer regarding what date to send out adequate notice for CA. (Effective 01/25/2021) Added language regarding adequate notice and verbal voluntary withdrawal for NA. (Effective 04/26/2021)

FAA6.A13A.04 – Changes in Income - Standard Reporting

Prior Policy

Removed exception box and added lottery/gambling information. (Effective 07/26/2021)

FAA6.A13D.01 – Operation Talon Fleeing Felon Crossmatch Report

Prior Policy

Added information to policy identifying the source of data for the Operation Talon Fleeing Felon Report. (Effective for all Operation Talon Fleeing Felon Reports completed on or after 02/08/2021)

FAA6.A13D.02 – Outstanding Felony Warrant Crossmatch Report

Prior Policy

Added information to policy identifying the source of data for the Outstanding Felony Crossmatch Report. (Effective for all Outstanding Felony Crossmatch Reports completed on or after 02/08/2021)

FAA6.A13D.03 – Jail Inmate Crossmatch Report

Prior Policy

Added information to policy identifying the source of data for the Jail Inmate Crossmatch Report. (Effective for all Jail Inmate Crossmatch Reports completed on or after 02/08/2021)

FAA6.A13D.04 – Felony Drug Conviction Crossmatch Report

Prior Policy

Added information to policy identifying the sources of data for the Felony Drug Conviction Crossmatch Report. (Effective for all Felony Drug Conviction Crossmatch Reports completed on or after 02/08/2021)

FAA6.A13D.05 – Crossmatch Report Procedures

Prior Policy

Added information to policy identifying the correct denial closure reason code to use for CA when the CA participant fails to provide FF information. (Effective 05/10/2021)

FAA6.A13D.08 – Deceased Participant Crossmatch Report

New Policy

Added policy and procedures for the Deceased Participant Crossmatch Report. (Effective for all Deceased Participant Crossmatch Reports completed on or after 02/08/2021)

FAA6.A14A – Changes That Must be Reported - Simplified Reporting

Prior Policy

Added information regarding reporting lottery/gambling winnings. (Effective 07/26/2021)

FAA6.A14C – Verifying Reported Changes – Simplified Reporting

Prior Policy

Clarified policy, the Change of Address (C008) is only sent when the participant reports a change of address. (Effective with all actions taken on or after 05/24/2021)

FAA6.C01 – REPT - Purpose

Prior Policy

Added verbiage to review NOHS after a case is reopened to correct the incorrect Denial Reason Code. Combined with FAA6.C01A NA Closure – Incorrect Reason Code. (Effective for all eligibility determinations completed on or after 02/08/2021)

FAA6.C01A – NA Closure – Incorrect Reason Code

Prior Policy

Removed entire section and combined with FAA6.C01 REPT Purpose. (Effective for all eligibility determinations completed on or after 02/08/2021)

FAA6.C02 – Revert Program to Open - Overview

Prior Policy

Changed Administrative corrections title to “Reopening reasons. Removed warning box as there could be other reasons to reopen a case. (Effective for all eligibility determinations completed on or after 02/08/2021)

FAA6.C02A – Reopening Reasons

Prior Policy

Changed Administrative corrections title to Reopening Reasons. Removed warning box as there could be other reasons to reopen a case. (Effective for all eligibility determinations completed on or after 02/08/2021)

FAA6.C02B – Reopening Procedures

Prior Policy

Updated policy with detailed reopening procedure information. (Effective for all eligibility determinations completed on or after 02/08/2021)

FAA6.C03 – NA Compliance After Closure

Prior Policy

Updated policy with information regarding when REPT is applicable. (Effective for all eligibility determinations completed on or after 02/08/2021)

FAA6.E02C – FAA Office Overpayment Responsibilities - Overpayment Verification

Prior Policy

Removed the first sentence because this can be found at FAA6.E02B Added step for workers to contact OPU when the outstanding overpayment verification is provided. (Effective for eligibility determinations completed on or after 03/01/2021.)

FAA6.E03A.01 – Overpayment Tracker

Prior Policy

(EBU should have been stated when the EBU policy went into effect). Removed the second sentence and the warning box. Added sentence that only OPU and EBU are authorized to key OVTR. (Effective 06/01/2021)

FAA6.E03B – Overpayment Unit Responsibilities - Verification

Prior Policy

Changed OP Unit to OPU. Added OPU removes the $$ on PRAP. Removed warning box and used the verbiage. Updated the form number. (Effective for eligibility determinations completed on or after 03/01/2021.)

FAA6.E03C.03 – Computing the Overpayment - Should Have Been (Hand Budgets)

Prior Policy

Added verbiage regarding the earned income deduction should not be allowed when the household failed to report the change timely. (Effective 07/26/2021.)

FAA6.E07B.01 – IPV-Administrative Disqualification Procedures - FAA Responsibilities

Prior Policy

Made changes due to the changes in the IPV Disqualifications. Removed the information in the last note and moved it to the correct place in Computing the Overpayment Should Have Been (Hand Budgets) policy. (Effective 07/26/2021.)

FAA6.F03 – Appeals - Overview

Prior Policy

EBT account adjustments due to system errors has been added as an appealable action. (Effective for all Appeal requests received on or after 01/19/2021)

FAA6.F03A – Appeal – Request Requirements

Prior Policy

Added an EBT account adjustment to the list of eligibility decisions. (Effective for all Appeal requests received on or after 01/19/2021)

FAA6.F03C.01 – Hearing Documentation and Preparation

Prior Policy

Revised to avoid perceptions that a pre-hearing conference is mandatory. (Effective for all appeals requests received on or after 01/08/2021)

FAA6.F03D – Appeals Specialist Responsibilities

Prior Policy

Revised policy to reflect the changes to the FAA-1692A form. (Effective for all appeals requests received on or after 01/08/2021)

FAA6.F03D.01 – Pre-hearing Conference

Prior Policy

Added that HEAplus sends the pre-hearing conference letter, made exception material part of the rule, removed unnecessary details. (Effective for all appeals requests received on or after 01/08/2021)

FAA6.F03D.02 – Pre-hearing Conference Follow-up

Prior Policy

Clarified steps taken during pre-hearing conference, made exception material part of the rule. (Effective for all appeals requests received on or after 01/08/2021)

FAA6.F03D.03 – Preparing the Hearing Packet

Prior Policy

Archived 01/19/2021

Prior Policy

Archived 03/15/2021

Added third-party process or financial institution evidence to the list of documents to be included in a hearing packet, when applicable. (Effective for all Appeal requests received on or after 01/19/2021)

Clarified packet contents from ASA, removed unnecessary details. (Effective for all appeals requests received on or after 01/08/2021)

FAA6.F03D.05 – Hearing Decision Implementation - Affirmed Decision

Prior Policy

Added policy to address EBT account adjustment appeal decisions that are affirmed. (Effective for all Appeal requests received on or after 01/19/2021)

FAA6.F03D.06 – Hearing Decision Implementation - Reversed Decision

Prior Policy

Added that when the hearing decision applies to an EBT account adjustment, staff send a copy of the hearing decision via email to FAA EBT Support within two workdays. (Effective for all Appeal requests received on or after 01/19/2021)

FAA6.F03H.01 – Appellate Services Administration (ASA), Office of Appeals Responsibilities - Hearing Scheduling

Prior Policy

Added ASA process changes and that hearing defaults to attend by phone when not specified. (Effective 01/11/2021)

FAA6.F04C.02 – Region QC-100 Responsibilities - QC-100 Disagreement

Prior Policy

Added a 10-day time frame for QC-100’s to be discussed with OPE/QC. (Effective 01/19/2021)

FAA6.F04C.04 – Region QC-100 Responsibilities - QC Cooperation for NA

Prior Policy

Removed the exception box and made it part of the policy. Updated EI to worker and added a note that the QC code on PRAP must be removed by someone with a supervisor or higher profile in AZTECS. (Effective 05/17/2021)

FAA6.H01B.01 – Posters in the Lobby

Prior Policy

Removed the information about LEP Binder and added the translation poster to the list. (Effective 01/11/2021)

FAA6.I02 – Tribal TANF Assistance Programs

Prior Policy

Moved policy out of an exception box and rearranged some information for clarity. Added the procedures for participants who move in or out of a Tribal TANF Service Delivery Area. (Effective 04/26/2021)

FAA6.I04D.03 – Employment Referrals – Hopi Tribal TANF

Prior Policy

Revised to indicate that all documents sent to HFAP are now sent via email. Clarified that these procedures are for new applications. Removed the Exception box and the banner. Removed the FAA-0077A procedure. Clarified procedures. (Effective with all pending applications and applications received on or after 06/14/2021)

FAA6.I04D.07 – Lifetime Benefit Limit (LIBL) – Hopi Tribal TANF

Prior Policy

Archived 04/26/2021

Prior Policy

Archived 06/14/2021

Moved policy out of an exception box and rearranged the policy for clarity. Added the FAA-1125A TAD as the method for HFAP to notify FAA of LIBL hardship exemptions. (Effective 04/26/2021) Revised to indicate that all documents sent to HFAP are now sent via email. Added email address for HFAP to send documents to FAA. (Effective with all pending applications and applications received on or after 06/14/2021)

FAA6.I04D.09 – Sanctions - Hopi Tribal TANF

Prior Policy

Archived 04/26/2021

Prior Policy

Archived 06/14/2021

Added the FAA-1125A TAD as the method for HFAP to notify FAA of PRA noncompliance on an active case. Added FAA sanction procedures. Added the AZTECS notices for the sanction levels. (Effective 04/26/2021) Revised to indicate that all documents sent to HFAP are now sent via email. Added email address for HFAP to send documents to FAA. (Effective with all pending applications and applications received on or after 06/14/2021)

FAA6.I06D.08 – Lifetime Benefit Limit (LIBL) - Pascua Yaqui Tribal TANF

Prior Policy

Moved policy regarding case is not in the current system month out of an exception box. Added that PY YOEME determines hardship exemption eligibility. Added FAA responsibilities when notified of a PY YOEME LIBL hardship exemption. (Effective 04/05/2021)

FAA6.I06D.10 – Sanctions – Pascua Yaqui Tribal TANF

Prior Policy

Added which forms are used to report non-compliance at initial application and an active case. Added the FAA sanction procedures. Added the notice names and numbers that relate to the level of the sanction. (Effective 04/05/2021)

FAA6.R05 – Policy Dissemination Process

Prior Policy

Changed dissemination from a monthly process to a weekly process. Added FAA‑1215A instructions and policy dissemination monitoring procedures. (Effective for the contents of the What’s Changed page published on or after 01/04/2021)

FAA6.R05A – Policy Dissemination Review/Training Confirmation (FAA-1215A)

Prior Policy

Removed entire subject because it was incorporated into FAA6.R05. (Effective for the contents of the What’s Changed page published on or after 01/04/2021)