Revision 49 (01-01-21 through 12-31-21) : FAA1 System Information and Application Screening
FAA1 System Information and Application Screening
 
Added the Fax Cover Sheet (DES-1078A) form and moved policy out of a warning box. (Effective for all applications received on or after 03/29/2021)
 
Added FAA acronym. Moved policy out of warning box. Changed local office to FAA office. (Effective for all applications received on or after 03/29/2021)
 
Added the Fax Cover Sheet (DES-1078A) form. (Effective for all applications received on or after 03/29/2021)
 
Archived 03/29/2021
Archived 04/26/2021
Added the Fax Cover Sheet (DES-1078A) form and moved policy out of exception and warning boxes. (Effective for all applications received on or after 03/29/2021) Added note regarding Proof of Eligibility Card located in MFB. Removed duplicate information (Effective for all eligibility determinations made on or after 04/26/2021)
 
Moved policy out of Exception and Warning boxes. (Effective for all applications received on or after 03/29/2021)
 
Added the Fax Cover Sheet (DES-1078A) and change LOM to Office Manager. (Effective for all applications received on or after 03/29/2021)
 
Added to policy that staff must not ask the participant for their physical address or phone number. Staff must not key the actual residential address or the participant’s phone number into AZTECS. Changed contact information to R&A. Added directions for ending ACP participation. (Effective for all ACP changes completed on or after 01/11/2021)
 
Clarified what information on Hard Copy must be translated. (Effective for all interviews completed on or after 06/14/2021)
 
FAA1.A09A.01 – Translation Services for the Participant’s Notices
Removed entire reference because we combined all notice translations into one reference. (Effective 06/21/2021)
 
FAA1.A09A.02 – Translation Services When Sending Notices
Removed entire reference because we combined all notice translations into one reference. (Effective 06/21/2021)
 
New Policy
Combined all notice translations into one reference. Removed FAA Policy Support from the Spanish notice translation options and added that the information requested on a Spanish notice must be included in the casefile. Clarified separate procedures for FAA offices, Call Centers, and Processing Centers. (Effective with all Spanish notices sent or keyed from AZTECS on or after 06/21/2021)
 
New Policy
01/11/2021
Archived 04/19/2021
Added new reference to give workers some ideas on taking care of hearing-impaired customers. (Effective with any hearing-impaired translation completed on or after 01/11/2021) Added the new interpreting services for hearing impaired customers. Clarified when to use the in-person interpreting services. (Effective with all applications received on or after 04/19/2021) (Reference changed from FAA1.A09B)
 
Added that FAA is responsible for determining state CA eligibility and eligibility for some Tribal TANF Programs. Rearranged policy for clarity. (Effective 04/26/2021)
 
Added the requirement that Authorized Representatives must be designated in writing and not verbally. (Effective with all applications received on or after 07/06/2021)
 
Revised procedures for completing the Food Distribution/Nutrition Assistance Program Participation (FAA‑0559A) form. (Effective for all eligibility determinations completed on or after 03/08/2021)
 
Clarified policy for NA expedite closures when mandatory postponed verification is not provided. The closure may be keyed at any time on the 30th calendar day from the date of application. (Effective with all closure actions taken on or after 07/19/2021)
 
Added clarification of when a CA renewal needs to be completed. Added explanation about screening for changes. (Effective 06/21/2021)
 
Organized policy to include all the timely NA renewal application information and a logical transition into untimely NA renewal application information. Added the CAP2 RENEWAL DUE DATE identifies the NA renewal month. (Effective 06/21/2021)
 
Added MFB app as a source of completing applications. (Effective for all eligibility determinations completed on or after 04/26/2021)
 
Removed policy from warning box and added it to the rule for when an application is pending, and a second application is turned in requesting additional programs. Reformatted policy. (Effective 06/21/2021)
 
Added new reference to include details about verifying PUA income through HEAplus. (Effective with eligibility determinations completed on or after 03/08/2021)
 
Removed that applicants must have the benefits for on or before the seventh day. Added that when the NA expedite applicant does not interview before or on the seventh day process the application within the normal time frames 30-day processing must occur. Removed warning box and made it part of the policy. (Effective with all applications received on or after 04/19/2021)
 
Added clarification for a renewal application cannot be denied until the last month of the approval period for failure to complete the interview. Corrected some punctuation. Removed policy from warning box. Removed one NA exception and changed one exception to a note. (Effective 06/21/2021)
 
Changed title from Auto Close Process. Revised to clarify that the auto close process only applies to Cash Assistance. Removed NA Mid Approval Contact (MAC) policy from this topic since it is available within MAC policy. (Effective 01/25/2021)