Revision 49 (01-01-21 through 12-31-21) : FAA1 System Information and Application Screening
FAA1 System Information and Application Screening
 
Added to policy that staff must not ask the participant for their physical address or phone number. Staff must not key the actual residential address or the participant’s phone number into AZTECS. Changed contact information to R&A. Added directions for ending ACP participation. (Effective for all ACP changes completed on or after 01/11/2021)
 
New Policy
Added new reference to give workers some ideas on taking care of hearing-impaired customers. (Effective with any hearing-impaired translation completed on or after 01/11/2021)